| Name | World Continuing Education Alliance |
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| Activity Title | Telephone Consultations |
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| Details | This session explores the issues that may arise when a consultation is conducted over the telephone, including how to minimise the possible negative factors. The advantages of using the phone are then discussed, following by a presentation of best practice advice. This session was reviewed by Jenny Bedford and last updated in September 2014.
Objectives
By the end of this session you will be able to:
• List the reasons why the telephone can be an advantageous consultation tool
• Describe the drawbacks and possible negative outcomes
• List the reasons why some people may not be comfortable talking on the phone
• Discuss what sort of conversations should be avoided
• Give examples of best practice guidelines for using the telephone as part of a consultation |
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| Competence | General Medicine |
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| Start Date | <span class="not-set">(not set)</span> |
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| End Date | <span class="not-set">(not set)</span> |
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| Event Time | 10:45 AM |
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| Location | World Continuing Education Alliance eLearning System |
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| Cost (UGX) | 0 |
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| CPD Points | 1 |
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