Developing a workplace culture to support Innovation, Improvement and service quality

About this activity

Designed to introduce the importance of developing workplace culture as a strategy to support business viability and service quality, and how to differentiate innovation from improvement. Accreditation Details and Estimated Time to Complete This activity was developed and accredited in Australia and was designed to address competencies described by the National Competencies Standards Framework for Pharmacists in Australia (2016). As such, some of the information may not be applicable to or address all the requirements for your pharmacy practice location and scope of practice setting. Objectives List the differences between innovation and improvement Describe the importance of developing workplace culture as a strategy to support business viability and service quality Describe some factors to be managed when developing a culture to support innovation and service quality